Frequently Asked Questions

TruTenant is a platform that empowers landlords with community-driven tenant insights. It allows landlords to share and access reviews about tenants, helping them make more informed decisions in the rental process.

We use a combination of methods to verify landlord status, including property ownership records, business licenses, and other relevant documentation. This helps ensure the integrity of our community and the information shared on our platform.

TruTenant operates within the bounds of fair housing laws and privacy regulations. We focus on factual, relevant information about tenancy experiences rather than personal details. Always consult local laws and regulations regarding tenant screening and information sharing.

Once you're verified as a landlord, you can submit a review through your dashboard. You'll need to provide factual information about your experience with the tenant, including rental dates, property details, and specific aspects of their tenancy.

We have a dispute resolution process in place. Tenants can submit a rebuttal to any review, which will be displayed alongside the original review. If you believe a review violates our policies, you can also report it for our team to review.

We have several safeguards in place, including verification of landlord status, requiring specific details about the tenancy, and a reporting system for potentially false or malicious content. Our team regularly reviews flagged content to maintain the integrity of our platform.

We offer both free and premium tiers. Basic access to submit and view a limited number of reviews is free. Our premium plans offer additional features such as detailed reports, unlimited reviews, and priority support.

We take data privacy and security very seriously. All personal information is encrypted and stored securely. We comply with relevant data protection regulations and never sell personal data to third parties. For more details, please review our Privacy Policy.